Refund Policy

1. Introduction

At DevUnzip, we are committed to delivering high-quality software development services. This Refund Policy outlines the terms and conditions for refunds and cancellations of our services. Please read this policy carefully before making a purchase.

2. General Refund Policy

Due to the nature of custom software development services, refunds are handled on a case-by-case basis. We strive to ensure client satisfaction throughout the development process and encourage open communication to resolve any concerns.

3. Refund Eligibility

3.1 Full Refund Eligibility

You may be eligible for a full refund in the following circumstances:

• Before Work Commences: If you cancel your service within 48 hours of purchase and before any development work has started
• Service Not Delivered: If we fail to deliver the agreed-upon service and cannot provide a reasonable explanation or alternative solution
• Technical Impossibility: If we determine that the project requirements cannot be technically fulfilled and we cannot provide an acceptable alternative

3.2 Partial Refund Eligibility

Partial refunds may be considered in the following situations:

• Early Cancellation: If you cancel after work has begun, you will be charged for the work completed up to the cancellation date, and the remaining amount may be refunded
• Mutual Agreement: If both parties agree to discontinue the project, a partial refund will be calculated based on work completed
• Milestone-Based Projects: For projects with defined milestones, refunds will be based on completed milestones and work in progress

3.3 Non-Refundable Circumstances

Refunds will NOT be provided in the following cases:

• Change of mind after work has commenced
• Failure to provide required information, feedback, or materials needed to complete the project
• Disagreement over subjective design preferences (after approval of mockups/prototypes)
• Third-party service costs (hosting, APIs, licenses, etc.) already incurred on your behalf
• Completed and delivered projects that meet the agreed specifications
• Custom development that has been delivered and accepted
• Cancellation after project completion

4. Service-Specific Refund Terms

4.1 Custom Development Projects

For custom web development, mobile app development, and backend systems, refunds are calculated based on:

• Hours worked and documented
• Completed project phases or milestones
• Deliverables provided (designs, code, documentation)
• Third-party costs incurred

4.2 Fixed-Price Services

For services with fixed pricing (e.g., code reviews, security audits), refunds are only available if the service has not been commenced or delivered. Once the service is completed and delivered, no refund will be provided.

4.3 Consultation and Advisory Services

Consultation sessions and advisory services are non-refundable once the session has been conducted. You may cancel or reschedule up to 24 hours before the scheduled session without penalty.

4.4 Maintenance and Support Packages

Monthly or annual maintenance packages may be cancelled at any time, but refunds for unused time will be calculated on a pro-rata basis, minus any services already rendered during the current billing period.

5. Cancellation Process

5.1 How to Cancel

To cancel your service, you must:

1. Send a written cancellation request to contact@devunzip.com
2. Include your order number, project details, and reason for cancellation
3. Allow us 2-3 business days to process your cancellation request

5.2 Cancellation by DevUnzip

We reserve the right to cancel or suspend services if:

• Payment is not received as agreed
• You violate our Terms of Service
• You fail to provide necessary information or cooperation
• The project requirements significantly change from the original agreement

In such cases, you will be charged for work completed up to the cancellation date.

6. Refund Request Process

6.1 Submitting a Refund Request

To request a refund:

1. Contact us at contact@devunzip.com with the subject line "Refund Request"
2. Provide your order number, project details, and the reason for your refund request
3. Include any relevant documentation or communication supporting your request

6.2 Refund Review Process

Once we receive your refund request:

• We will review your request within 5-7 business days
• We may contact you for additional information or clarification
• We will provide a written response explaining our decision
• If approved, the refund will be processed within 10-14 business days

6.3 Refund Method

Approved refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take additional time for the refund to appear in your account.

7. Disputes and Chargebacks

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider. If you file a chargeback:

• We will provide all relevant documentation to the payment processor
• We reserve the right to pursue legal action to recover costs for services rendered
• Any ongoing services will be immediately suspended
• You may be prohibited from using our services in the future

8. Project Modifications and Scope Changes

If you request significant changes to the project scope after work has begun:

• We will provide a revised quote and timeline
• Additional charges may apply for extra work beyond the original scope
• Original payments are non-refundable, as they cover work already completed
• You may choose to continue with the modified project or cancel (subject to this Refund Policy)

9. Our Commitment to Quality

While we cannot guarantee satisfaction due to the subjective nature of custom development, we are committed to:

• Delivering work that meets the agreed technical specifications
• Maintaining open communication throughout the project
• Providing revisions as outlined in your service agreement
• Working with you to resolve concerns in good faith
• Offering bug fixes for a specified period after delivery (as per service agreement)

10. Force Majeure

In the event of circumstances beyond our reasonable control (natural disasters, pandemics, government actions, technical failures, etc.), we will make reasonable efforts to complete your project. If completion becomes impossible, refunds will be provided for undelivered work, minus expenses already incurred.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. However, any refund requests for services purchased before the policy change will be governed by the policy in effect at the time of purchase.

12. Contact Us

If you have questions about this Refund Policy or need to request a refund or cancellation, please contact us:

We typically respond to all refund inquiries within 2-3 business days. We value your business and will work diligently to address your concerns.